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Terms & Conditions

Welcome and thank you for spending time on



From here onwards, in these terms and conditions and policies, any references to “’we’, ‘our’, ‘us’, ‘Lizzie Colman London’” refers to Lizzie Colman London.


Please take the time to fully read and understand our terms and conditions. It is your responsibility to read and understand them, and we therefore cannot accept any responsibility for any loss or damage incurred by you or a third party as a result of your failure to do so. By being on our website you are agreeing to accept these terms and conditions as well as accepting our privacy policy. 

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We would strongly suggest that if you do not agree with any of our terms and conditions you leave the website immediately and do not make a purchase or use any other services from our website.  All purchases made on our website are non-refundable, non-exchangeable and non-transferable under our terms and conditions, except as described below and as by your statutory rights.

We may change the information from time to time and at our discretion, without notification; therefore it is strongly suggested to check this page on occasion to ensure you are happy with any changes that have been made.  Any use there after will be in compliance with our changes.  If, however, you are not happy please do send us an email.


Our terms and conditions and Privacy Policy is be governed by the English Laws, and your agreement to them is an agreement under and exclusively by the UK and English laws.  We both agree to the exclusive jurisdiction of the courts of England and Wales.


We are registered in England and Wales under Lizzie Colman London ..??


If you have chosen to purchase a stunning pair of shoes, we must receive full payment of the products you have ordered before your order can be accepted. Once full payment has been received we will confirm that your order has been accepted by sending you an email. Binding the contract between us.

We do try to make sure that the products on our website are priced correctly and are as true to form as described. However all prices and products are subject to change. Your order may not be accepted if there is a material or production error, as each product is handmade to order.

All prices displayed on our website are in the UK sterling and are inclusive of VAT (unless otherwise stated).

We also kindly remind you that all products are subject to availability. We will inform you and make necessary changes to the website if any product becomes unavailable. In the event that products you have already ordered have become unavailable a full refund will be offered.

Please Take Note:


We strive to keep the photographic imagery as close to the actual shoes as we possibly can, mainly because the colours and craftsmanship is superb. However, as I am sure you can understand due to many factors, this is not always 100% possible. Therefore we are unable to promise the exact colour shown on the screen. We strive to make sure our information on is as accurate as possible.  If you feel you have been mis-lead in purchasing a product please do get in touch and let us know your disappointments. However this does not in any case suggest or admit any form of liability on the behalf of LizzieColmanLondon


Once we have dispatched the products we relinquish all responsibility to damage to the product or the receiver. We do not take responsibility for unforeseen damage to the shoe or owner of the shoe due to any weather conditions including without limitation ice, rain, heat wave, winds, hail, snow, flood etc. or unsteady surface areas such as gravel, stone, grass, mud, glass, wood, plastic, laminate, carpet, including all flooring surfaces etc.

Delivery of UK Orders

After we have confirmed your order, we will dispatch your order as soon as possible. Due to the shoes being individually handmade for each order, we cannot specify an exact delivery date, however we tend to have the shoes delivered within two weeks of confirmation of the order. You will receive the delivery charges in a confirmation email, along with the date of delivery.

This will take longer if you have placed an order outside of the UK.  If ordering outside of the UK you may also be subject to additional charges including customs duties and taxes, this is solely your responsibility. These duties and taxes are created by each local government and are a legal requirement.

Please do note that any missed or refusal of delivery is liable to you to pay all shipping costs to have product returned.  Customer delivery duties and taxes will be invoiced to you once the item has cleared customs, either before or after delivery and you will be invoiced by the courier service.  Unfortunately LizzieColmanLondon is unable to refund any customs fees or duties.

Please note, any orders received over the weekend will be processed the next working day.


In any case, from the moment, which the products are dispatched to you, they shall be transported at the risk and peril of the customer. We do not take responsibility for failure to receive your delivery.

Payment Methods

Faulty Items

LizzieColmanLondon takes great pride in our beautiful hand-made shoes and are proud to ensure longevity and durability due to the outstanding quality of materials and craftsmanship of each shoe made, we also have quality checks on every product to make sure it is faultless. However as they are handmade on occasion they may contain small imperfections. If you feel you have received a product that is faulty on arrival please do contact us within 48 hours to notify us of the issue. Any products that are damaged due to wear and tear shall not be regarded as faulty. To return a faulty item please email for further instructions. Please do not return the products without contacting us. We cannot take any responsibility or liability for undelivered returns.

Products that are classed as faulty if they are received damaged, or where it can be proven it is a manufacturing error. Any fault must notified immediately on receiving the item



In any case, from the moment, which the products are dispatched to you, they shall be transported at the risk and peril of the customer. We do not take responsibility for failure to receive your delivery.

Returns Policy

LizzieColmanLondon will consider any request to return an order, as long as we have been notified within seven days of delivery. We offer refunds, and on occasion we might offer an exchange however due to the product being handmade for each order this is entirely up to our discretion.

If a return is agreed then the order must be returned to us within four days of the agreement, in order for us to accept the return or exchange. You will be liable to pay any delivery or shipping costs. Items undelivered are not our responsibility and we will not be able to offer a refund unless we have received back the order. We would suggest you obtain proof of posting as we do not accept responsibility for products lost in dispatch. We would suggest sending through a insured service that can be tracked for example via Royal Mail Special Delivery. Customers outside the UK are liable for additional import duties, customs and local sales taxes.

All returns or exchange must be received in good condition, completely unworn, with all the original packaging, and tags attached. The original invoice must also be present in the returned item, in order for LizzieColmanLondon to identify and allocate your refund or exchange. 

LizzieColmanLondon reserves the right to refuse a refund or exchange on an item we deem unfit for resale. This does not affect your statutory rights.  

Refunds will be made to the credit or debit card used to purchase the order, in accordance with these terms and conditions; we reserve the right to change this policy at our sole discretion.

Please do feel free to email us at any time with any confusion or questions,

If you would like to cancel your order before the dispatch of your order we will give you a full refund and your order will not be delivered. Please email us

Our Liability

Under these terms we are not liable to you or any other group company to bring a claim against LizzieColmanLondon or any of our employees arising from the sale or use of out products including without limitation of profits, damage to property or loss of contracts. Where we cannot exclude liability by way of law, (for example death or personal injury caused by our negligence) our entire liability shall be limited to damages which shall not exceed the price paid for the products from where the claim arose. All our products are only supplied for private use. You therefore agree to not use the products for any business, re-sale or commercial purposes.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

  1. An ‘Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by industrial action by thirds parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications network or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. The acts, decrees, legislation, regulations or restrictions of any government and pandemic or epidemic.

  2. B) If an Events Outside Our Control takes place that affects the performance of our obligations under a contract.

  3. C) We will contact you as soon as reasonably possible to notify you; and our obligations under Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside our Control affect our delivery of Product to you, we will arrange a new delivery date with you after the Event Outside our control is over.

Events Outside Our Control

  • We have the right to change and amend these terms and conditions from time to time. You will be subject to the terms and conditions and policies in force at the time of ordering any product from us, unless we notify you of any changes to our terms and conditions or policies before we send you a Confirmation email, (in this case we will assume that you have accepted the changes to the terms and policies, unless you notify us before the confirmation of order email is then sent to you) or any change to these terms and conditions and policies is required by governmental authority or law, in which case it will apply to any previous orders you have placed

  • The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

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